With Elfeedback, your brand gets closer to its customers through accurate, real reports that reflect their genuine experience. Our mystery shoppers provide clear performance indicators that help you evaluate service quality and make data-driven decisions to develop your customer experience and enhance their loyalty.
Because Elfeedback gives you more than just reports—it puts a clear vision of your customers' real experience in your hands. We help your brand accurately measure service quality, discover strengths and weaknesses, and transform customer feedback into actionable development plans.
Get clear performance indicators that help you make informed development decisions.
Convert customer opinions into actionable development plans.
Build an exceptional experience that keeps your brand always ahead.
Create your company account on the platform and specify the services or experiences you want to measure.
Our mystery shopper visits your store or tests your services and products, documenting the experience according to precise standards.
Your company receives detailed reports and clear performance indicators that help you evaluate service and make effective development decisions.
With Elfeedback, every evaluation completed by our mystery shopper gives you clearer insight into your customers' real experience. Whether it's a quick impression or detailed review, you'll receive accurate reports that value your customers and support your development decisions.